Return/Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, sealed and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@cw247.com.
Our Return/Exchange Guidelines encourage you to ship your package back to us with tracking and delivery confirmation. *PLEASE NOTE: that without a tracking number and delivery confirmation we cannot accept responsibility for returns/exchanges not received.
Once your return has been delivered, please allow 5-7 business days for your refund/exchange to be processed.
*Please note that we can't refund shipping costs in either direction.
You can always contact us for any return question at info@cw247.com.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.